A lot is being made of a statement from LG’s team director of marketing and planning, James Choi, where he says that from an industries point of view Windows Phone 7 could have done better on launch:
“From an industry perspective we had a high expectation, but from a consumer point of view the visibility is less than we expected”, James Choi, marketing strategy and planning team director of LG Electronics global told Pocket-lint in a one-to-one interview.
via Pocket-Lint
Along with this there is a general attitude that Microsoft is sticking with the higher end segment of the handset market, there isn’t enough diversity, and that the OS is boring.
There’s a number of counter point s I want to make to this but the most important one I want to stress is this: Shut the hell up and quit trying to put all the blame on Microsoft.
I agree that visibility is a major problem and Paul Thurrott makes a good point when he says:
Visibility. Microsoft needs to broaden availability of Windows Phone via wireless carriers and communicate that availability via more advertising. That is, the company needs to really stand behind the product and not just let it sit there in silence.
But this again is putting the onus on Microsoft and again I will say this: Enough already.
I mentioned this in today’s Daily Brief that will be posted later but if you want a real simple example of why Windows Phone 7 hasn’t gotten the traction it deserves look no further than the carriers and sales outlets to see why.
As I told Paul in the show I was up at the mall the other day, and as I usually do when there I took a walk around to the four different carrier stores (or affiliate sales stores) and not one of them had a single bit of ad art or marquee stands showing off a Windows Phone 7, any Windows Phone 7 for that matter.
Not only that but only two (Telus and Bell) had a – single – Windows Phone 7 handset for people to look at, and it wasn’t even a working model but rather it had that plastic sticky image on the front.
What’s even worse is when you start visiting the various carriers pages and almost right across the board you will not find any major push of a Windows Phone 7 handset.
Telus home page:

Pretty much anything smartphone related is Android, as you can see.
Bell Mobility’s page:
Again – Android.
Now for the third major player in Canada – Rogers, and not much of a change.
Not a single Windows Phone 7 to be seen anywhere.
When it comes to price and quality of the handsets I don’t want Microsoft to cheapen the handsets that Windows Phone 7 goes on – we’ve been down that road with Windows and the hardware it runs on, it isn’t pretty and we are still paying the price for that decisions so the last thing I want to see is for the same thing happen to Windows Phone 7.
As for price … Microsoft doesn’t control that. You want to blame anyone for that then look to the handset manufactures and carriers. Microsoft doesn’t set the price of handsets. That is the job of the manufacturers who then collude with the carriers to make consumers pay what they want with onerous contracts.
That isn’t the fault of Microsoft and as Google showed quite well you don’t fuck with the carriers so don’t expect Microsoft to do any different.
So if all you tech pundits want to allocate blame for the slow uptake of Windows Phone 7 take your heads out of your collective asses and put the blame where it belongs – on the manufacturers and carriers.
Microsoft might have committed $500 million to promoting Windows Phone 7 but that is an amount that is being spent globally and right or wrong they are expecting their so-called partners to do their fair share.
Unfortunately that isn’t happening and that is no fault of Microsoft’s.
Related posts:
- Finally the definitive answer from Microsoft about who controls Windows Phone updates
- Daily Brief – Gutless Microsoft, Windows Phone 7 D.O.A.
- Seriously Microsoft, this is the handset that you are going with for Windows Phone 7?
- Microsoft continues its marketing experiments with Windows Phone 7
- Microsoft Marketing Screws It Up Again: New Phone 7 Promo A Bust

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The only thing is, there is a certain amount of fault with Microsoft, and that's putting any amount of trust into the carriers, which have only caused them problems in the past, and look to cause them problems going forward. Windows Phone really needs to have more handsets to choose from, if only to fill up shelves in a store full of Androids, and they need to push the carriers to push more advertising for them. In the US, I can speak that AT&T appears to push the Windows Phone a lot, with these werid commercials, but speak of it in high words and do advertise it, and I actually had one of the people in the store come up to me and push me towards that, or an iPhone, due to their better fit and finish compared to the Android lot. Just some thoughts.
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LikeSomething to get off of your chest their Steven? ;) As I said on the show, the carriers have a lot to answer for but Microsoft is not blameless in this. I have yet to see a single IRL advertisement since launch. It is true that the carriers are difficult to muscle, but MSFT does have other means to promote Phone 7.
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LikeThe only thing is, there is a certain amount of fault with Microsoft, and that's putting any amount of trust into the carriers, which have only caused them problems in the past, and look to cause them problems going forward.
Windows Phone really needs to have more handsets to choose from, if only to fill up shelves in a store full of Androids, and they need to push the carriers to push more advertising for them. In the US, I can speak that AT&T appears to push the Windows Phone a lot, with these werid commercials, but speak of it in high words and do advertise it, and I actually had one of the people in the store come up to me and push me towards that, or an iPhone, due to their better fit and finish compared to the Android lot.
Just some thoughts.
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- offensive
- disagree
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LikeSomething to get off of your chest their Steven? ;)
As I said on the show, the carriers have a lot to answer for but Microsoft is not blameless in this. I have yet to see a single IRL advertisement since launch.
It is true that the carriers are difficult to muscle, but MSFT does have other means to promote Phone 7.
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