The folks over at Crossloop have released a new version of their fabulous remote assistance utility that we reviewed here a while back. As this handy little tool is one of our “Software Suggestions” in the sidebar, we tend to keep an eye on it, and I’m glad we did. Nearly 13 million minutes have been logged in using Crossloop, so they’re doing it right, I’d wager.
Now, for those of you that just opened another tab and rushed over to Crossloop.com and downloaded the latest version, you’re probably coming back about now to find out what the hell I’m talking about. Doesn’t look too much different, does it? They *did* change ‘JOIN’ and ‘HOST’ to ‘ACCESS’ and ‘SHARE’. Apparently, this was of critical importance to some users, and Crossloop was listening. Myself, the old titles made more sense, but that’s just me. Moving on.
No, there aren’t any groundbreaking changes to the program itself, besides, how can you improve on something so close to perfection? I’ve already used Crossloop to help out 5 or 6 friends or family members since I did the initial review, and I’ll never be without it again, I daresay.
What’s changed, is the support. No, not tech support for the solitary person who can’t figure Crossloop out, support for your customers.
Ever hear of “Genius Bars”? According to Wiki:
The Genius Bar is a station located inside every Apple Retail Store, the purpose of which is to offer help and support for Apple products.
What we have here, folks…<drum roll> ….is the Crossloop Bar. Okay, it’s not really for Apple products. Aaaaand it’s not in an Apple store either. Okay, the similarities are 
pretty thin, but you catch my drift. You can now sign up for a free account at Crossloop.com to be the guy (or girl) behind the Genius Bar. Signing up for the account allows to you track your R.A. sessions and promote your web presence.
You use the Crossloop Badge to “advertise yourself” by placing it on your blog or other website. Each time you use Crossloop, your badge will automatically update itself.
Read more at the Crossloop Blog!
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